General Terms & ConditionsThis document outlines the terms of cooperation between Explore Messinia and the Client. We reserve the right to change these terms
and conditions at any time. Any changes will take effect when posted on the website and dated in the header notes. It is your
responsibility to read the terms and conditions on each occasion you use our service and your continued use of our service shall signify
your acceptance to be bound by the latest terms and conditions. Our terms and conditions are binding on all of our customer orders
made online and manually over the telephone.
1. Day Trip Booking Confirmation
Pre-arrangements and pre-bookings are made for all Day Trips through email or phone but nothing is confirmed until Explore Messinia
sends to the Client a booking confirmation email for a specific program and date. Explore Messinia requires from the Client full payment
of the total trip cost. Payment has to be made no later than 7 days before the start date of the trip.
The booking of a particular day trip is secured, only upon receipt of the above payment along with the confirmation from our bank that
the amount due has been transferred. After the receipt of the above, we will email you your booking confirmation. All payments must
be in EUROS and must be made by bank transfer with any bank expenses covered by the client.
2. Late Payments
In case the Client completed payment after the due date Explore Messinia is not obliged to accept the booking. In order to accept this
booking, Explore Messinia will ask the Client to pay for an additional charge 10% of the total trip cost.
3. Last minute bookings
In case the Client has a request for a last-minute booking, Explore Messinia will advise availability. Additional charges may apply for
this booking to be accepted.
4. Cancellation by Client
Should the Client wish to cancel for any reason, the following cancellation fees will be imposed:
✓ Cancellation 90-31 days before the start of the trip: Explore Messinia will refund 100% of the paid amount.
✓ Cancellation 30-8 days before the start of the trip: Explore Messinia will refund 50% of the paid amount.
✓ Cancellation 7-0 days before the start of the trip: Explore Messinia will reserve 100% of the paid amount.
✓ In the case of no show of a Client Explore Messinia reserves the right to keep the whole paid amount.
5. Cancellation by Explore Messinia
On very rare occasions we will need to cancel your tour due to severe weather conditions or other unforeseen circumstances beyond
our control. Client will have the option of receiving a full refund if a Day Trip is canceled due to inappropriate weather conditions or any
other reason beyond our control. We usually do not cancel tours due to cloudy skies or scattered showers although we do cancel when
winds are too strong, when rain is steady and strong or when thunderstorms appear likely. We will notify you if we cancel your trip and
we will give you a choice between rescheduling or receiving a full refund.
6. Itinerary
The itinerary for each day trip is an approximate plan or aim rather than a specific objective. It is not a contractual agreement and local
conditions, especially weather and sea state may sometimes lead to a change of plan. The itinerary is subject to change at the discretion
of the tour leader, for safety reasons. Explore Messinia reserves the right to make a change or alter the trip, due to weather conditions,
safety reasons, low physical level or any other factor beyond our control -force majeure (natural disasters, inclement weather, strikes
etc). Such changes will always be at the discretion of the company’s group leader and the company. Explore Messinia or his
representatives holds no financial responsibility for such changes, nor liability for subsequent related additional costs and/or refunds of
whatsoever nature. Any financial compensation for additional costs, whether foreseeable or not, are the responsibility of the client or
should be claimed through the client’s insurance company where applicable.
7. During the program
The Client agrees to accept the authority and decisions of Explore Messinias’s employees, tour leaders, and agents whilst on the
program with Explore Messinia. If in the opinion of such persons, the health or action of a participant at any time before or after departure
appears likely to endanger the safe, comfortable, or smooth progress of a program, the participant may be excluded from all or part of
the program without refund or compensation. In case of health/medical problems, Explore Messinia may make such arrangements, as
it seems fit, and recover the costs thereof from the participant. If a participant commits an illegal act, the participant may be excluded
from the program, and Explore Messinia shall cease to have responsibility to/ for them.
8. Alterations by the Client – participants
Any sudden or not justified change (date, destination, number of participants, etc), is regarded as a cancellation and complies with the
conditions of paragraph 4.
9. Extra expenses
All extra expenses have to be paid on the spot by the Client. These are expenses requested by the Client during/after the program that
had not been originally requested (such as gratuities, side excursions, extra transfers, extra food and beverages etc).
10. Complaints – Refund Policy
In case Client requires a refund after the end of the program, he/she has to state his/her demand in written, at the latest 10 working
days after the end of the program. Explore Outdoor Activities will review the request and revert within 10 working days, after carefully
examining the demands and facts of the tour. Explore Outdoor Activities will not provide any refund to the Client unless the above
procedure has been followed. No refund will be given for any unused services.
11. Physical condition
An average physical condition is required for all trips. Please consider the suitability of such a trip/activity before booking. It is the
responsibility of the client to be aware of the fitness level for a particular trip. When in doubt, please call Explore Outdoor Activities and
discuss it. By sending a deposit toward your trip purchase the Client certifies that do not have any physical condition or disability that
would create a hazard for him/her or other travelers.
12. Weather and safety
Our outdoor trips and activities are in natural environment and will be affected by the weather. The weather in Greece might be very
changeable both to temperatures and type of weather. On our tours you might experience both sunshine, rain, wind, calm and a variety
of temperatures on the same day. We recommend bringing appropriate clothing for every season.
13. Health and Safety
Explore Messinia focus entirely on Clients’ experience and our priority is always his/hers health and safety. Now, more than ever, we
focus on every aspect of hygiene for our guests and employees without overlooking your contentment while touring with us. We are
following closely the guidelines of Greece’s top health experts and the Greek government therefore, we have taken precautionary
measures, reinforcing our already stringent practices in, group of participants management, food hygienic standards, equipment
disinfection and cleaning. With this in mind, the following are measures currently in place:
– Safe distances will be kept between travelers and guides in activities such as, kayaking, hiking, canyoning.
– Our kayaks, paddles, PFD’s and equipment will be daily washed and disinfected.
– Maximum number of participants to all our trips will be decreased to meet those defined by the law and the sanitary standards.
– All the hygienic measures will be applied to our snacks, picnic’s, meals (such as personalized packed ingredients etc), without
neglecting our commitment to our environmental policy for the use of less plastic.
– Our guides will be well trained and updated so any inconvenience will be avoided and they will be there to ensure the
application of the above.
In addition to all the measures we are willing to take for your health and safety, it is important that you understand and comply with the
basic personal hygiene rules.
14. Travel Insurance
It is your responsibility to ensure that you have adequate insurance cover for your arrangement and activities with Explore Outdoor
Activities. We can accept no responsibility if you fail to take out adequate insurance in relation to our holiday arrangements. Before
travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage
appropriate to meet your needs, and the needs of your family and dependents, in case of any loss of property or illness, injury or death.
15. Responsibilities – Disclaimer:
By booking on to an outdoor activity or a holiday package with us, you accept that you are participating in activities of your own accord,
entirely at your own risk and expressly accept that neither Explore Outdoor Activities or its employees have any responsibility or liability
for loss or injury. The trips and activities (mainly outdoor) operated by the Explore Messinia are suitable for most of the general public.
Participants need a basic level of fitness (unless the program states another level of fitness), team – work mentality and the ability to
follow instructions. However, despite all our efforts to keep a high standard of safety, there is always an element of risk of personal
injury or even death, given the nature of outdoor activities and the. The responsibility of Explore Messinia is limited to ensure that all
the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.
16. Mandatory Forms
I. Waiver
Each participant must complete a waiver before going out on the tour. You will be given the opportunity to view the waiver and ask
questions before you sign. Once your reservation is confirmed you will receive a separate e-mail with a link to our e-waiver. You reserve
the right to sign a paper copy if you do not wish to sign electronically.
II. Kayak & Equipment Use
After your booking is confirmed, the planning begins. We require that each guest complete a lending agreement of Sea Kayak &
Equipment use acknowledging the responsibility for looking after any equipment during the trip. Explore Messinia reserves the right to
apply post trip surcharges for unreasonable wear and tear and for accidental damage or loss to equipment and Kayaks.
III. Client Experience & Medical History
Clients must truthfully reveal, by means of a questionnaire, their relevant sea kayaking and expedition experience and relevant medical
history, to enable the expedition organiser or leader to make an informed decision on the suitability of the client. When deciding on the
suitability of a client the expedition organiser and leader will consider their previous relevant experience, technical ability, physical and
mental toughness, fitness, and group compatibility.
17. Data Protection.
Personal data, photographs, videos or contact details provided by the client to the organizer will not be sold or given out to any other
party without your permission. During the program, participants may be photographed or video recorded. All material may be used by
Explore Messinia for its promotional activities (brochures, website, advertisements etc). In case you do not wish to show up to our
promotional material you should send us a written declaration.
18. Personal belongings.
Explore Messinia can hold onto larger baggage for you while you are out on the water, however, we cannot be held responsible for
personal belongings and equipment. Items stored in our vehicles or with our staff are at your own risk. If you take valuables during our
activities e.g., jewelry, watches, glasses, non-waterproof cameras, etc you do so at your own risk
