<strong>General Terms & Conditions</strong><p>This document outlines the terms of cooperation between Explore Messinia and the Client. We reserve the right to change these terms</p><p>and conditions at any time. Any changes will take effect when posted on the website and dated in the header notes. It is your</p><p>responsibility to read the terms and conditions on each occasion you use our service and your continued use of our service shall signify</p><p>your acceptance to be bound by the latest terms and conditions. Our terms and conditions are binding on all of our customer orders</p><p>made online and manually over the telephone.</p><p><strong>1. Day Trip Booking Confirmation</strong></p><p>Pre-arrangements and pre-bookings are made for all Day Trips through email or phone but nothing is confirmed until Explore Messinia</p><p>sends to the Client a booking confirmation email for a specific program and date. Explore Messinia requires from the Client full payment</p><p>of the total trip cost. Payment has to be made no later than 7 days before the start date of the trip.</p><p>The booking of a particular day trip is secured, only upon receipt of the above payment along with the confirmation from our bank that</p><p>the amount due has been transferred. After the receipt of the above, we will email you your booking confirmation. All payments must</p><p>be in EUROS and must be made by bank transfer with any bank expenses covered by the client.</p><p><strong>2. Late Payments</strong></p><p>In case the Client completed payment after the due date Explore Messinia is not obliged to accept the booking. In order to accept this</p><p>booking, Explore Messinia will ask the Client to pay for an additional charge 10% of the total trip cost.</p><p><strong>3. Last minute bookings</strong></p><p>In case the Client has a request for a last-minute booking, Explore Messinia will advise availability. Additional charges may apply for</p><p>this booking to be accepted.</p><p><strong>4. Cancellation by Client</strong></p><p>Should the Client wish to cancel for any reason, the following cancellation fees will be imposed:</p><p>✓ Cancellation 90-31 days before the start of the trip: Explore Messinia will refund 100% of the paid amount.</p><p>✓ Cancellation 30-8 days before the start of the trip: Explore Messinia will refund 50% of the paid amount.</p><p>✓ Cancellation 7-0 days before the start of the trip: Explore Messinia will reserve 100% of the paid amount.</p><p>✓ In the case of no show of a Client Explore Messinia reserves the right to keep the whole paid amount.</p><p><strong>5. Cancellation by Explore Messinia</strong></p><p>On very rare occasions we will need to cancel your tour due to severe weather conditions or other unforeseen circumstances beyond</p><p>our control. Client will have the option of receiving a full refund if a Day Trip is canceled due to inappropriate weather conditions or any</p><p>other reason beyond our control. We usually do not cancel tours due to cloudy skies or scattered showers although we do cancel when</p><p>winds are too strong, when rain is steady and strong or when thunderstorms appear likely. We will notify you if we cancel your trip and</p><p>we will give you a choice between rescheduling or receiving a full refund.</p><p><strong>6. Itinerary</strong></p><p>The itinerary for each day trip is an approximate plan or aim rather than a specific objective. It is not a contractual agreement and local</p><p>conditions, especially weather and sea state may sometimes lead to a change of plan. The itinerary is subject to change at the discretion</p><p>of the tour leader, for safety reasons. Explore Messinia reserves the right to make a change or alter the trip, due to weather conditions,</p><p>safety reasons, low physical level or any other factor beyond our control -force majeure (natural disasters, inclement weather, strikes</p><p>etc). Such changes will always be at the discretion of the company’s group leader and the company. Explore Messinia or his</p><p>representatives holds no financial responsibility for such changes, nor liability for subsequent related additional costs and/or refunds of</p><p>whatsoever nature. Any financial compensation for additional costs, whether foreseeable or not, are the responsibility of the client or</p><p>should be claimed through the client’s insurance company where applicable.</p><p><strong>7. During the program</strong></p><p>The Client agrees to accept the authority and decisions of Explore Messinias’s employees, tour leaders, and agents whilst on the</p><p>program with Explore Messinia. If in the opinion of such persons, the health or action of a participant at any time before or after departure</p><p>appears likely to endanger the safe, comfortable, or smooth progress of a program, the participant may be excluded from all or part of</p><p>the program without refund or compensation. In case of health/medical problems, Explore Messinia may make such arrangements, as</p><p>it seems fit, and recover the costs thereof from the participant. If a participant commits an illegal act, the participant may be excluded</p><p>from the program, and Explore Messinia shall cease to have responsibility to/ for them.</p><p><strong>8. Alterations by the Client – participants</strong></p><p>Any sudden or not justified change (date, destination, number of participants, etc), is regarded as a cancellation and complies with the</p><p>conditions of paragraph 4.</p><p><strong>9. Extra expenses</strong></p><p>All extra expenses have to be paid on the spot by the Client. These are expenses requested by the Client during/after the program that</p><p>had not been originally requested (such as gratuities, side excursions, extra transfers, extra food and beverages etc).</p><p><strong>10. Complaints – Refund Policy</strong></p><p>In case Client requires a refund after the end of the program, he/she has to state his/her demand in written, at the latest 10 working</p><p>days after the end of the program. Explore Outdoor Activities will review the request and revert within 10 working days, after carefully</p><p>examining the demands and facts of the tour. Explore Outdoor Activities will not provide any refund to the Client unless the above</p><p>procedure has been followed. No refund will be given for any unused services.</p><p><strong>11. Physical condition</strong></p><p>An average physical condition is required for all trips. Please consider the suitability of such a trip/activity before booking. It is the</p><p>responsibility of the client to be aware of the fitness level for a particular trip. When in doubt, please call Explore Outdoor Activities and</p><p>discuss it. By sending a deposit toward your trip purchase the Client certifies that do not have any physical condition or disability that</p><p>would create a hazard for him/her or other travelers.</p><p><strong>12. Weather and safety</strong></p><p>Our outdoor trips and activities are in natural environment and will be affected by the weather. The weather in Greece might be very</p><p>changeable both to temperatures and type of weather. On our tours you might experience both sunshine, rain, wind, calm and a variety</p><p>of temperatures on the same day. We recommend bringing appropriate clothing for every season.</p><p><strong>13. Health and Safety</strong></p><p>Explore Messinia focus entirely on Clients’ experience and our priority is always his/hers health and safety. Now, more than ever, we</p><p>focus on every aspect of hygiene for our guests and employees without overlooking your contentment while touring with us. We are</p><p>following closely the guidelines of Greece’s top health experts and the Greek government therefore, we have taken precautionary</p><p>measures, reinforcing our already stringent practices in, group of participants management, food hygienic standards, equipment</p><p>disinfection and cleaning. With this in mind, the following are measures currently in place:</p><p>– Safe distances will be kept between travelers and guides in activities such as, kayaking, hiking, canyoning.</p><p>– Our kayaks, paddles, PFD’s and equipment will be daily washed and disinfected.</p><p>– Maximum number of participants to all our trips will be decreased to meet those defined by the law and the sanitary standards.</p><p>– All the hygienic measures will be applied to our snacks, picnic’s, meals (such as personalized packed ingredients etc), without</p><p>neglecting our commitment to our environmental policy for the use of less plastic.</p><p>– Our guides will be well trained and updated so any inconvenience will be avoided and they will be there to ensure the</p><p>application of the above.</p><p>In addition to all the measures we are willing to take for your health and safety, it is important that you understand and comply with the</p><p>basic personal hygiene rules.</p><p><strong>14. Travel Insurance</strong></p><p>It is your responsibility to ensure that you have adequate insurance cover for your arrangement and activities with Explore Outdoor</p><p>Activities. We can accept no responsibility if you fail to take out adequate insurance in relation to our holiday arrangements. Before</p><p>travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage</p><p>appropriate to meet your needs, and the needs of your family and dependents, in case of any loss of property or illness, injury or death.</p><p><strong>15. Responsibilities – Disclaimer:</strong></p><p>By booking on to an outdoor activity or a holiday package with us, you accept that you are participating in activities of your own accord,</p><p>entirely at your own risk and expressly accept that neither Explore Outdoor Activities or its employees have any responsibility or liability</p><p>for loss or injury. The trips and activities (mainly outdoor) operated by the Explore Messinia are suitable for most of the general public.</p><p>Participants need a basic level of fitness (unless the program states another level of fitness), team – work mentality and the ability to</p><p>follow instructions. However, despite all our efforts to keep a high standard of safety, there is always an element of risk of personal</p><p>injury or even death, given the nature of outdoor activities and the. The responsibility of Explore Messinia is limited to ensure that all</p><p>the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.</p><p><strong>16. Mandatory Forms</strong></p><p>I. Waiver</p><p>Each participant must complete a waiver before going out on the tour. You will be given the opportunity to view the waiver and ask</p><p>questions before you sign. Once your reservation is confirmed you will receive a separate e-mail with a link to our e-waiver. You reserve</p><p>the right to sign a paper copy if you do not wish to sign electronically.</p><p>II. Kayak & Equipment Use</p><p>After your booking is confirmed, the planning begins. We require that each guest complete a lending agreement of Sea Kayak &</p><p>Equipment use acknowledging the responsibility for looking after any equipment during the trip. Explore Messinia reserves the right to</p><p>apply post trip surcharges for unreasonable wear and tear and for accidental damage or loss to equipment and Kayaks.</p><p>III. Client Experience & Medical History</p><p>Clients must truthfully reveal, by means of a questionnaire, their relevant sea kayaking and expedition experience and relevant medical</p><p>history, to enable the expedition organiser or leader to make an informed decision on the suitability of the client. When deciding on the</p><p>suitability of a client the expedition organiser and leader will consider their previous relevant experience, technical ability, physical and</p><p>mental toughness, fitness, and group compatibility.</p><p><strong>17. Data Protection.</strong></p><p>Personal data, photographs, videos or contact details provided by the client to the organizer will not be sold or given out to any other</p><p>party without your permission. During the program, participants may be photographed or video recorded. All material may be used by</p><p>Explore Messinia for its promotional activities (brochures, website, advertisements etc). In case you do not wish to show up to our</p><p>promotional material you should send us a written declaration.</p><p><strong>18. Personal belongings.</strong></p><p>Explore Messinia can hold onto larger baggage for you while you are out on the water, however, we cannot be held responsible for</p><p>personal belongings and equipment. Items stored in our vehicles or with our staff are at your own risk. If you take valuables during our</p><p>activities e.g., jewelry, watches, glasses, non-waterproof cameras, etc you do so at your own risk</p>
