Karras Hotel Zakynthos

Better choose another hotel. This is not a 4-star hotel, the rooms are small, if you book a room for 3, be prepared that one bed will be a child's, it does not look like a normal bed in the room. There were only 2 sockets in the room, which is not enough, but they argued it to us like this: "we have this layout of the rooms", one of which was not accessible properly and I constantly had to move the bed away. In a 4-star hotel there should be bathrobes, slippers - here you will not have this. I'm even silent about the super loud toilet flush and the salt water in the shower. As for the breakfast - the norm, quite a small selection, but it was delicious. We never saw the gym and sauna, as stated in the description. The pool is only available from 10 to 18, and the bar in the hotel only until 19:00, although the leaflets that you are given when checking in indicate until 23:00. As for the staff: the young lady at the reception was unpleasant. She constantly interrupted and only repeated "I am trying to help you", although this was not the case. On the first day of our stay, we heard from her "there will be no breakfast today", when I asked if there would be any compensation for this, she simply repeated "it happens that people can get hurt, so there will be no breakfast". Guess what? There was breakfast, if we had not seen for ourselves at the time of the conversation that other people were going to breakfast, we would not have received it. In addition, this lady gave false information to the other staff, because the lady from the kitchen started talking to me and she said that it was as if I was complaining that I could not find where to have breakfast and was blaming the staff. Only the manager then tried to somehow fix the situation, offering free cocktails and a room change. But the room was identical, and in the middle of the night we woke up to water leaking from the air conditioner. The only people I want to thank is the cleaning ladies , they were the only ones in this hotel who were friendly. and when you check in, you will be charged an additional fee for a tax that there was no information about before :) this is definitely not 4 stars, maximum 2. This is a deception of people, the vacation was ruined because of this attitude of the staff and such inconveniences from the hotel.

Me and my family had a great holiday here in June, the room was lovely clean and tidy, the hotel in general was was clean and fresh. Staff were second to none and the manager Antonia made sure we were well covered for activities by helping us know where all the trips left from & where all the best restaurants, shops and bars were, all the staff were very kind and helpful. Will definitely be back next year!

Brilliant holiday experience, a clean and luxurious hotel that is situated fantastically. Great staff especially young Joanna on reception. Only a short walk to anything you want. Already booked my next trip back. 5 star all the way

Me&my partner have stayed here only 3 nights so far and the service has been phenomenal! Beautiful breakfast and lovely pool area. A few hiccups with hot water but that’s no one’s fault! The receptionist Joanna has been absolutely amazing and had went above and beyond for us! Always welcoming with a friendly face&lovely mannerisms.

Excellent value for money, clean & beautiful apartments, the swimming pool was nice & clean, it's situated great for beach, shops & restaurants. All the staff were first class, always doing their best to help you in absolutely any way that they can & doing it with a smile on their face ☆☆☆☆☆ all the way, will definitely go back!