Gastronomie in der Stadt Thessaloniki

1.Cancellation by Customer:

1.1 Refund Policy:

- Cancellations made 3 days prior to the scheduled tour date will be eligible for a full refund.

- Cancellations made within 3 days prior of the scheduled tour date will not be eligible for any refund.

1.2 Cancellation Procedure:

Customers must submit their cancellation requests in writing via email or through telephone contact with our company. The cancellation date will be based on the date and time the request is received.

2. Cancellation by Chef Stories:

2.1 Tour Minimums:

Tours are subject to a minimum participant requirement. ChefStories reserves the right to cancel a tour if the minimum number of participants is not met. In such cases, customers will be notified in advance, and a full refund will be provided.

2.2 Weather or Safety Concerns:

Chef Stories prioritizes the safety of its customers. If a tour is canceled due to inclement weather, unsafe conditions, or other unforeseen circumstances, customers will be offered the option to reschedule.

3. Rescheduling:

3.1 Customers may request to reschedule their tour up to 7 days before the original scheduled date, subject to availability.

3.2 Chef Stories reserves the right to approve or deny rescheduling requests based on availability and operational considerations.

4. No Shows:

4.1 Customers who do not show up for the scheduled tour without prior notice will not be eligible for any refund.

5. Exceptions:

5.1  Exceptions to this policy may be considered in exceptional circumstances and are subject to the discretion of Chef Stories

6. Policy:

6.1 By booking a tour with Chef Stories, customers acknowledge and agree to abide by the terms of this cancellation policy.