Phidias Hotel by Oniro

I am overall very happy with our stay at Phidias. The minus: the double glazed windows work remarkably well at blocking the noise from the busy street outside. However there is poor noise insulation inside the hotel meaning. that you get waken up early by the people checking out early. But you'll be fine with earplugs or if you're a deep sleeper. The pluses: unbeatably great location. Breakfast is simple but varied. And customer service is great. Overall AMAZING value for money.

I am currently staying at this hotel and I can’t be more disappointed than this. It is a real skam. I already saw what was coming because I had read other reviews, unfortunately too late to cancel my reservation, since on Booking.com everything at the hotel seems to be just perfect, according to people. Well, it’s not the case at all. First of all, people at reception are not able to speak A SINGLE WORD in proper English in order to help you or give you basic information. I called them because there were some people at the hotel cafeteria just in front of the rooms with incredibly loud music at 1 am with no one from the staff complaining. They basically hung up on me several times because they could not understand what I was saying. I had to go out myself and tell them. In addition, the room is extremely narrow and there is barely space for three people, beds are uncomfortable and cheap, furniture is broken, and so on. Not really worth spending over 100€ per night, there are many other solutions which are way better and way cheaper. Do not waste your time on this one. Also, I’m literally horrified by reading the other reviews…

SCAM SCAM SCAM SCAM SCAM We contacted the hotel regarding transportation from the airport and was told to book our own taxi but the website says they have transfers. We get to the hotel and taxi driver charges us triple and would not let us out until paid. We get to the hotel and one floor is out of order, so we had to stay our first night in Greece in the heart of the slums of Athens...terrible neighborhood and views from balcony. We booked Phidias for the view and location so that was one evening lost. Then we lost a half a day on our second day switching back to Phidias. The website states they have printing and photocopying available, however the clerk would not readily help us print luggage tags for our cruise. After many so-called attempts she just gave up and said she could not do it. The hotel is nice when it is not out of order. The clerk was nice when things were going well, but was very rude when we asked for assistance. She even suggested that we walk, dragging our suitcases, for a 20 minute walk to the other hotel that first night, even though we knew nothing about Athens or how to get to the other hotel. We had to insist that she get us a taxi to and from the other hotel and have Phidias pay for it.

The thing about this hotel is its in one of the best spots in Athens within walking distance to everything, the sad thing about this hotel is the lack of experience the staff have which is no fault of their own but do to poor management. We had booked months in advance so you'd expect that when turning up well within the check in times they'd have a clue who we where considering we had also emailed them to confirm two separate beds, and if possible a balcony room. On arrival we were told there was no room available and after a while of playing with their computer they found a cellar room with no windows and a double bed for the night that was it nothing more available, with little choice we took the room as it was just for one night and we where planning to get home late anyhow so that wasn't such a fuss, they had promised the next day we,d have the correct room, anyway next morning we left that room after having to re pack our belongings and put them in the hotel storage for the next day, bare in mind were were staying for 9 nights, come around 4:30 that day we go back to the hotel and eagerly awaiting to hear our room was ready yet again nothing had been done they said give us twenty minutes and we'll have your room ready we sat outside waiting hot and bothered twenty minutes go buy nothing had even got started just chatting and laughing after confronting them I got told it would be done and if we wanted yet another free beer to which we declined the offer, once we finally got our key to find we,d been given a rear facing room rather than the promised front facing with balcony and yet again a double bed, I mean come on how hard can it be for two mates to get a decent room which we paid for and looked forward too, finally they gave us the poorest fold up bed which was about one inch thick mattress such a poor excuse I discussed this with them only to be giggled at and not understood, to be honest I felt sorry for the girl in the end as she seemed to not understand the significance in our anger, I feel this is always happens at this hotel as we witnessed it happen time and time again during our stay and the sad thing is its one of the best locations it could be soo much better.

Location is great, very personable and warm welcome. Hôtel recently renovated beautifully :-) breakfast with fresh and local product. Staff extremly professionnal and reactiv. Cherry on the cake price is very good for the proximity to the Marina. Bravo!!!