Portes Suites & Villas Mykonos

This place is an absolute disgrace. We booked this so-called “Deluxe Suite” months in advance for a once-in-a-lifetime bachelorette trip. When a nationwide airline strike cancelled our flight at the last minute — something completely beyond our control — the hotel showed zero empathy or basic decency. They flat-out refused any refund, credit, or reschedule. They chose to pocket our money for a stay we couldn’t even physically get to. No flexibility, no humanity — just cold, greedy, inflexible policies designed to exploit guests in distress. It’s outrageous that they profit from people’s misfortune. This isn’t hospitality, it’s predatory. If you value your money, your plans, and your peace of mind, stay away from this place. You’ll get no help whatsoever if something goes wrong — they will happily take your money and slam the door in your face.

We booked this property months ahead for a special bachelorette celebration. When our flight was cancelled due to a nationwide airline strike — something completely out of our control — the hotel didn’t care at all. Instead of showing even minimal understanding, they outright refused any refund or even a partial credit. They chose to keep every cent for a stay we were literally unable to reach. It’s shameless and predatory to exploit guests like this in an emergency. Hospitality should mean helping people in crisis — not profiting from their misery. This place has no ethics, no compassion, and no customer service. Book here if you enjoy being treated like a walking wallet. Otherwise, avoid it at all costs.

THESE PEOPLE ARE CRIMINALS/SCAMMERS - AVOID AT ALL COSTS!!! My gf and I stayed here with our male friends (who paid for the room and all of the pool bar tabs), and they ended up checking out one night early but settled the tab and paid for an extra night so we could stay without them. When my gf and I went to let reception know we were checking out the next day they told us we had a bill to settle and handed us a massive list of things that needed to be paid including an extra night. We asked them how that was possible since our friends said they settled everything, but they smirked and told us they didn’t and that we needed to settle it. Since we were extremely exhausted running on half a brain cell and rushed because our taxi was outside waiting, we ended up paying it so we could leave. Our friends ended up proving with their bank statements later on that they DID pay it all and that the hotel was taking advantage of two vulnerable women who were clearly in shambles. They also added a bunch of random things to our pool bar tab that nobody ordered. I WILL BE REPORTING THEM TO THE GREEK AUTHORITIES AND THE General Secretariat for Consumer Protection (Γενική Γραμματεία Καταναλωτή) AND EVERYONE ELSE SHOULD TOO. THESE CROOKS NEED TO LEARN THEY CAN’T BAMBOOZLE INNOCENT CUSTOMERS. Also the air conditioning didn’t work and we were sweating bullets for days 😤

Room was full of mold and and not very clean. It was cold in rooms and floor was always like ice with no carpets. Plenty of unfinished stuff, no lamps, no decoration … it wasn’t very pleasant stay. On the positive note, outside area around the pool was very nice and stylish. Breakfast was tasty even though for cappuccino (and other stuff) there is extra charge.

I had an absolutely wonderful stay at this hotel in Mykonos! The architecture was simply breathtaking, blending traditional charm with modern elegance seamlessly. The cleanliness and spaciousness of the rooms left a lasting impression, and the modern facilities added to the overall comfort. Breakfast was delicious on the alfresco. Loved the outdoor space. Nora provided exceptional bar and restaurant recommendations - my family and I were able to enjoy the spectacular sunsets. I can't wait to return to this hotel in Mykonos some day!