Elounda Residence Hotel & Waterpark Crete

From the hotel, the view is stunning, and the hotel staff I met were perfect—very kind. At the restaurant, the meals are decent: some products are very good, while others are very bad. Be aware that the all-inclusive drinks are really poor quality—everything, even the sodas, is extremely low-end. Getting around the hotel is physically demanding because everything is uphill. Access to the beach is really difficult. Yes, there are shuttles, but they are very poorly organized. Personally, I recommend renting a car for all travel needs, even just to go from your room to the hotel restaurant. Obviously, don’t rent a car through the hotel—go directly through rental companies in town, the prices are better. Don’t forget to take the full insurance with zero excess so you can enjoy your holiday stress-free. I strongly advise against the Santorini excursion—it’s overcrowded, the time on the island is extremely limited, and it really feels like a tourist scam. The hotel rooms are very clean. This hotel offers relatively low prices, so be aware that the clientele may not always be the best—except in June and in September/October (outside school holidays). When you arrive at the airport, the shuttle to the hotel stops at many other hotels to drop off guests, so the journey is extremely long. You might want to consider booking a private transfer—more expensive, yes, but far more comfortable.

Very nice resort that really fulfilled our expectations for first family vacation with kids. Rooms are nice and spacey and fully fulfill needs during vacation. Food was all-inclusive, good quality and wide range of choices. Staff was great and very friendly. The beach is not far away but the height difference is troublesome. We spend few days walking, but due to kids, switched to taxi service. Can recommend.

Overall a satisfactory stay, the all inclusive experience left a little to be desired with cordial used in the cocktails opposed to fruit juice. The beer was a bit suspect too as the same brand in restaurants at the harbour seemed stronger. The welcome pack and when booking all stated if you were unhappy with the room speak to reception but we were constantly told come back tomorrow, after 3 days we gave up. Nice location but service could be better.

Unfortunately this hotel was not as advertised. Me and my family of 10 came out on the 3rd of August looking forward to which was a expensive holiday for every day just wanting to go home. Firstly the food court is absolutely tiny with not alot of options and cold and cues were very long, for the size of the hotel this was far to small, my son just ate chips the whole time and kids weren't catered for. The food court itself was always wet and very slippery and dirty, the food was never enjoyable and soft drinks machine was always switched off. Me and my sons room was right on a red wall where I had to throw alot of his lovely outfits away as the wall stained them red when hung out to dry, the rooms weren't cleaned properly and I have bugs in my bed every night, I told the staff they didn't really do much. The pool was all salt water and was very dirty, underwear fags buts in it rubbish ice cream I can go on!, around the pool cups and glasses and ashtrays from night before. No entertainment for the kids at all and what little entertainment there was was only for the frenh not English, this is a very French orientated hotel and they put them first.. Happy to go home today

We had a really great Stay at the Hotel. The Food was very delicious, we had stunning Weather and all Personel was very kind. The Rooms were modern and very clean. Alot of different Ways to spend Time - like Basketball, Volleyball, Football, Minigolf, Sliding, Ping Pong. On Top of that there were always activities like dancing or playing Games.