Aelius Hotel & Spa

Kato Gouves - Kato Gouves, Heraklion view on map

RESERVE

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Aelius Hotel & Spa

Kato Gouves - Kato Gouves, Heraklion view on map

RESERVE

4.3 1357 Reviews

+2 photos

4.3

1357 Reviews

RESERVE

Availability

Check-in Date

Nights

1 Nights

Nights:

Guests

2 Adults - 0 Потомки - 0 Infants

Adults:

Children: Ages 2-17

Infants: Ages 0-2

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Standard Double Room

Max capacity 3 persons

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Premium Double Room

Max capacity 3 persons

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Family Room

Max capacity 5 persons

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Deluxe Double Room

Max capacity 3 persons

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Junior Suite

Max capacity 4 persons

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Standard Double Room with Individual Pool

Max capacity 3 persons

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Superior Double Room with Individual Pool

Max capacity 3 persons

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Single Room

Max capacity 2 persons

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Executive Double Room

Max capacity 3 persons

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Property Highlights & Amenities

Aelius Hotel & Spa is a luxurious hotel located in Kato Gouves, Heraklion. The hotel offers 170 modern rooms with excellent services including a full-service spa, poolside bar, and two restaurants. Guests can enjoy a range of amenities such as shuttle service to the beach, fitness activities, and children's facilities. The hotel also offers Half-Board and All-Inclusive meal plans with a variety of dining options. Additional services include spa treatments, pet-friendly accommodations for small dogs, and facilities for guests with reduced mobility. Aelius Hotel & Spa is committed to sustainability and environmental conservation.

24 Hour reception service Guest relation service all day Super market “AGIAZI” Pool/ Snack Bar “ERONTAS” Restaurant “KRITAMOS” A La Carte Restaurant 1 Indoor pool (heated in April and in October) 11 rooms with private pool 2 outdoor pools 2 separate children pools 4 lifts Business corner Conference room (conference – meetings – functions) Free wi-fi access Information and general assistance Lounge sitting area Outdoor Calisthenics Gym Shuttle bus service, offering a free drive to the beach four times a day Spa services

Around this hotel

Kato Gouves - Kato Gouves, Heraklion

Getting to Crete

Popular airports offering direct flights

LGW

London Gatwick Airport

FRA

Frankfurt Airport

MUC

Munich Airport

ORY

Paris ‑ Orly Airport

Easiest airport to fly from

Athens International Airport “Eleftherios Venizelos”

Athens, Greece

Popular ports offering direct routes

Athens

Piraeus

Santorini

Thira

Mykonos

Mykonos Port

Naxos

Naxos port

Ferry types and duration

High-speed catamarans

≈6.5‑7 h

Conventional ferries

8 – 11 h

Book Your Ferry

Описание

Aelius Hotels & Spa consists of 170 rooms equipped with modern amenities offering excellent services. Guests can unwind in the full-service spa, enjoy the all-day poolside bar, and dine at two restaurants, including Kritamos A la Carte Cretan restaurant, all while experiencing personalized service and modern amenities for a memorable stay.

Services

24 Hour reception service
Guest relations desk
Shuttle bus to the beach several times a day
Wi-Fi internet access
Transfers from and to the airport*
Car Rental*
Free Car parking
Medical service on request*
Early breakfast (available on request one day in advance until 20:00)
Room service (9.00 - 15.00 hrs)
Birthday cake (upon prior ordering)*
Laundry - dry cleaning – pressing service (on request)*
Safe deposit box
Lockers for Luggages at the lobby area*
Individually controlled Air-Conditioning: Hot - Cold
Mini fridge
Foreign currency exchange
All major credit cards
Photographer – Florist – Hairdresser (on request)*
Late check out*
Wake up calls
Babysitting*
Baby food facilities (microwave oven-bottle warmer-bottle sterilizer)
15 min free spa voucher per person per stay
Massage service*
Sauna*
Telephone/ Fax service*

* Extra charge applies

Leisure & Recreation

Fitness Activities - Aqua gym, Yoga, Pilates (6 days a week)
Evening Entertainment (several times a week)
Outdoor Calisthenics Gym
Indoor Gym
Yoga Area
Billiards*
Table tennis
Water sports at the beach*
Outdoor Children playground

Children Facilities

2 children’s playgrounds (Open: 7.00 – 21.00hrs)
2 separate children pools (Open: 10.00- 19.00hrs)
Baby cot, High chair, Stroller (available on request)
Baby food (available on request)

Restaurants

ERONTAS MAIN RESTAURANT: Buffet Breakfast (07.30-10.30 hrs), Lunch (12.45-14.30 hrs) & Dinner(18.30-21.30hrs). & Cretan Corner, Themed Dinner nights, Indoor & Outdoor seating

KRITAMOS Cretan & Mediterranean A la Carte restaurant. Open for Breakfast (08.00- 10.30 hrs)& Dinner (19.00- 21.30 hrs), free of charge for All Inclusive Guests, Half-Board guests (upon charge),on select days upon prior reservation

Half- Board Meal Plan

Βuffet Breakfast & Buffet Dinner with Cretan corner and live cooking at Erontas Restaurant.
Themed Dinner nights
Early Breakfast or Lunch instead of dinner available upon request- Contact reception 24hrs prior.
Drinks are charged extra.

All Inclusive Meal Plan

Drinks include a selection of branded alcohol including spirits, wines and beers, signature cocktails, non – alcoholic drinks like gourmet coffee, tea, juices, smoothies, soft drinks, served by glass.

Buffet Meals:

Breakfast: Buffet with live cooking (07:30–10:30).
Lunch: Buffet with live cooking (12:45–14:30).
Dinner: Buffet with live cooking (18:30–21:30).
Themed Dinner Nights
Cretan Corner: Available for breakfast and dinner.
Special Requests: Vegetarian menu and special diet meals available (extra charges may apply)

Kritamos Cretan A la Carte Restaurant

Breakfast: 08:00–10:00 (reservation required).
Open: Breakfast and Dinner
Cretan Dinner: 19:00–21:30 (reservation required).
Dinner Dress Code: Smart casual (no flip-flops, shorts, or sleeveless T-shirts).

Pool Bar – Agiazi

Drinks (10:00–23:00): Water, soft drinks, coffee, tea, milk, draught beer, wine (white, red, rosé), local spirits (raki, ouzo), branded alcoholic drinks (brandy, gin, whiskey, vodka, rum, tequila). Signature Cocktails
All Day Snacks: 11:00–17:00
Late Continental Breakfast: 10:15–11:00.
Fresh Juices & Smoothies: Daily selection available 11:00–13:00.

Additional Dining Services

Early Continental Breakfast: Available upon request (notify reception 24hrs in advance).
Lunch Basket: Available upon request (notify reception 24hrs in advance).

Beverage Options

Non-Alcoholic Beverages: Gourmet coffee, tea, juices, smoothies, soft drinks (extra charge for freshly squeezed juices).
Alcoholic Beverages: Branded and local spirits, wines, draught beer, signature cocktails.
Service Hours: 10:00–23:00 at Agiazi Pool Bar.

In Hotel facilities Reduced Mobility Persons

80% of the hotel’s outdoor areas are accessible for people with kinetic difficulties.

Public toilets
Elevators (Not in all buildings)
Easy access to hotel Restaurant and bar
Ramps in outdoor areas
Possibility of rending a wheelchair
4 ground floor rooms for people with kinetic difficulties (bathroom suitable for disable)
Elevators dimensions (L X W) 1.70 x 0.90)

SPA & Wellness

Spa center (10.00-18:30) with sauna, massages, body & facial treatments, physical therapies, aromatherapy, indoor pool (9:30-18:30, heated during April, October & November) Complimentary 15-minute Spa extension voucher per person per stay

Pet Policy

Small Dogs up to 5 kg are allowed (on request)
Please note the dog must be kept on a leash at all times when outside of the room. We do not allow pets in wellness areas and dining areas. While we allow dogs at our hotel, we request you to be mindful of not inconveniencing other guests

Additional Information:

Check in time: 15.00hrs & Check out time: 11.00hrs
Sensus Experience premises are for Sensus Guests only
Sensus Experience Guests can use all the facilities of Aelius Hotel & Spa
Wheelchair accessible rooms available on request
Minimum age requirement for guests is 18 years.
All major debit and credit cards are accepted (Visa, Mastercard, American Express, Diners Club)
All rooms are non-smoking rooms. Guests can smoke in the balcony/ terrace area
Private pools and Jacuzzis are lined one after the other. Guest may notice other guests using their pools/hot tubs
The Hotel is Travel life gold certified and works towards preserving the environment, water resources, energy and food waste.

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4/5

12.08.2025

Me and my friend picked this hotel for our 10 day stay in Crete. We arrived in the night and got given a disabled room, which is not what we paid for nor requested. We requested to move next day but were told the hotel is fully booked and we have to wait two days for normal room to become available. After those two days we got moved, the room was just like the pictures showed when we booked and we were satisfied. The interior of the rooms and hotel is very nice, spacious and modern. We had half board package, the breakfast was a standard breakfast buffet and the dinner was okay, nothing special they had Greek dishes on some days but not all. Location of the hotel is good, away from the party & touristy areas, the beach is a short 10mins walk. Staff working there were friendly and helpful.

Diana S
5/5

04.06.2025

I had a truly wonderful stay at this amazing hotel. The room with a private pool was incredibly modern and well-designed, offering a perfect mix of comfort and luxury. The food was absolutely delicious, with a great variety of dishes and delightful desserts. The drinks were also very good, refreshing and well-prepared. What made the experience even more special was the hotel staff – extremely friendly and helpful throughout our stay. I would like to give special thanks to Ksenia and Dora – two wonderful women who made me feel like I was among true friends. Their warmth and kindness added a personal touch that I will never forget. Highly recommended – I can’t wait to come back!

Sylwia Jarzyna
1/5

01.08.2025

Not all that glitters is gold. While the hotel is aesthetically pleasing in places, nearly everything else was subpar and disappointing Customer Service My experience was very mixed. The bar, restaurant, and porter staff were impeccable—nothing was too much, and their service was excellent. However, things went downhill at the front desk, with hotel management, and with one spa staff member, Lana. After arriving at my room at 1 am, I discovered it was dirty. I was desperate for a shower after a long day of travel, and there was a large brown mark on the shower floor (it looked like a blood clot). It was clear the room hadn’t been properly cleaned. Although the beds were made, everything else was quite dirty. Exhausted, I decided to wait until morning to raise the issue. In the morning after closer inspection I saw hairs under the thin mattress cover and marks on the sheet. The room had not been cleaned properly When I reported the issue to the receptionist the next day, she dismissed it, claiming it was part of the tile design. I had to insist on a deep clean. When the cleaner arrived, she even rubbed her foot on the “tile design,” smearing the stain—disgusting. She promised to return in ten minutes but never came. Two hours later, I requested a manager. Instead of addressing the concern, she explained how upset her staff was and insisted she always did a good job. Well she didnt do a good job on this occassion, I was disgusted that this was my first impression at 1 am, and I had to wait hours on my first day to fix it. A common theme of the customer service staff at this hotel is to dismissive. Because of the cleanliness issues, I was offered a free massage which led to my next disappointment. Spa Experience I had planned to have a massage during the holiday (hence choosing a hotel with a spa). As part of the comdensation, i was supposed to receive a free 45‑minute massage (15 minutes given to everyone plus 30 minutes as compensation). I wanted to add an extra 30 minutes plus a scrub, both to extend the experience and compensate the staff. When I arrived at the spa, I spoke to Lana. She insinuated I was lying about the massage compensation and interrupted me repeatedly before I could explain or discuss the extra services. She insisted I could only have a 30‑minute massage, ignoring the manager’s prior confirmation of 45 minutes. She was shouting and cut me off. Only when I reminded her I was a customer did she change tone and become polite—but it was too late for me Food and Drinks If you're gluten‑intolerant better not stay here as not may gf options. The only substitute I was given was bread which was hard and mouldy, and staff told me the mold was “normal” and part of the dough—utterly revolting. Generally the food was bland, basic, and cold with repetitive meals. The salad appeared reused, with wilted lettuce and yellowing cucumber, as if cut days earlier. Cocktails weren’t made with fresh juices, but cheap syrup-based mixers—not acceptable for a hotel charging over £1,000 per person. Stick to rum & coke or gin & tonic—the only decent drinks. Not all drinks were included in the “all‑inclusive” package; you had to pay extra for some. They should rename the package because it’s misleading—not everything is included. Facilities The hotel is very modern and looks even better than in pictures in the room I was staying in. It’s in a quiet location, with the strip not too far away. However, the building seems cheaply made: walls are thin, so you can hear neighbours, doors closing, and the frequent overhead planes—there’s a flight path above. Expect interrupted sleep. Overall Not a great experience, and I will not be returning. The facilities look great, but in my view, true all‑inclusive value and genuine customer service matter more—and on both counts, this hotel is below par. Would NOT recommend!!

Jae Bee
5/5

18.05.2025

I had an amazing 5-night stay at the Aelius Hotel and Spa— couldn’t have been more pleased. The staff were genuinely the loveliest people ever, and there was a variety of well-made, delicious food every night. I also really enjoyed the entertainment, spa, facilities, and the overall atmosphere—it all made for a very relaxed and easy stay. There’s also a bus stop nearby where you can catch a bus to local towns. From the hotel, it’s about a 10-minute walk to a selection of restaurants and shops. Would definitely recommend. 👏🏼👏🏼

Chloe Recton
2/5

08.07.2025

Disappointing Experience Despite a Beautiful Setting We were greeted warmly on arrival and asked to wait to be taken to our room. A member of staff eventually came to escort us and another group—but after showing the other guests to their room, we were left to find ours ourselves, which was a little confusing. Unfortunately, we were given the wrong room—a standard instead of the premium we had booked and paid for. When we raised this, we were told there were no premium rooms available and were instead offered all-inclusive as compensation. While this gesture was appreciated, it felt more like a necessary fix than a goodwill upgrade. The food under the all-inclusive option was okay, but I wouldn’t have been happy if I had paid for it directly. Most of the staff were friendly and helpful, but our experience was badly let down by one particular member of staff. His attitude towards foreign guests was shocking—at one point, after serving the wrong drink, he began swearing at us and throwing his arms around aggressively. It really soured the atmosphere and made us feel unwelcome. Overall, the hotel itself is pretty, and most of the staff try hard—but the service was inconsistent, and the experience didn’t match the price point. Sadly, I wouldn’t return.

zoe thomson