For the eventuality that a Participant may need to change or cancel an agreed service, a cancellation request must be submitted via email to [email protected] . Cancellation requests are not considered valid until a representative of Vouryia confirms receipt of the same in writing. The date on which the cancellation request is received by Vouryia will determine the cancellation fees applicable.
a.Changing the date of an Experience will incur no penalty, provided advanced notification is received in writing as per the following deadlines:
- Until 96 hours (4 days) prior to the scheduled commencement date and time of the Experience: no cancellation fee.
- From 24 and up to 72 hours prior to the scheduled commencement date and time of the Experience: 50% cancellation fee of the total cost of the Experience.
- Less than 24 hours prior to the scheduled commencement date and time of the Experience, or in case of no-show: 100% cancellation fee of the total cost of the Experience.
b. Any change request received past the aforementioned deadlines will incur a rebooking fee.
c. Refunds will be returned within 30 days of the cancellation date, minus any transfer fees or credit card charges.
d. Should Vouryia need to cancel an Experience, any payments will be fully refunded.
e. Vouryia will not proceed to any refund except in accordance with this Return Policy or as agreed in writing by Vouryia.
In the event of cancellation of an Experience by the Participant, Vouryia may charge the Participant’s credit card with the amount of the cancellation fee (in accordance with the Return policy applicable to the particular reservation) without requiring the credit card holder’s approval or signature.
Source: Vouryia
